How we package and ship orders discreetly

We offer shipping to all areas within the United Kingdom, and all orders are insured.

All our products get double vacuum bag sealed and even double boxed. We have never encountered issues with shipping our products. In the rare event of inspection, we include a decoy package to hide the actual contents.

The outer box is discreet and has no identifiable information, ensuring privacy. There’s also no smell coming from the package, so it’s impossible to tell what’s inside.

If there is ever a problem with your order during transit, such as it being lost or undelivered, we will always reship your order.

However, we have never experienced any trouble with our parcels. Royal Mail handles millions of packages daily and practically never inspect generic-looking packages. Our packages are designed to blend in, appearing as standard clothing orders with no detectable odors.

You don’t need to sign for your package or be present when it arrives—it will be posted directly into your letterbox. If you do not have a letterbox, you will receive your parcel in the usual way you receive packages from Royal Mail.

How we encrypt order information

When you place an order, your information is immediately encrypted using PGP, ensuring that only Ceeleaf, with our private key, can access the order details and delivery address. This level of encryption is comparable to military-grade security, making it virtually impossible for anyone else to access your sensitive information, even if our servers were compromised.

Additionally, customer order information is automatically erased from our server 3 days after delivery. This timeframe allows us to address any issues or complaints, but once 3 days have passed, your data is permanently deleted, assuming you are satisfied with your order.

We store our servers in a secure hidden location and have implemented many safeguards to ensure customer data is protected.